A few days ago I wrote about the rising cost of software development in the Czech Republic (and I am sure similar situation exists in many parts of the world). The only action we can take to compensate for the increase is to double the productivity of our developers.
John Sviokla suggests here: that a firm add an additional screen for all its customer service workers and you can see below that in a month’s time, the time per call decreased from about three minutes and fifty seconds down to three minutes and twenty seconds – a 12% improvement — with no additional training or change in the work load or work design.
And this is why we are giving today an additional 24 inch monitor to every employee at Good Data…
