The May issue of Harvard Business Review contains an interesting article on future of leadership: Leadership’s Online
Labs. The main assumption here is that decision making in global teams — partly composed of people from outside the institution, over whom a leader has no formal authority — is analogous to the leadership seen today in massively multiplayer online role-playing games (Eve Online, EverQuest, and World of Warcraft). And one of the main requirements for success of these geographically diverse groups is the “hypertransparency of information”:
Unlike a corporate dashboard that is located on a handful of computers at headquarters, with access limited to the senior executive team, these personal, view-as-you-go game cockpits give people in the field access to information as soon as it is available. That, in turn, allows game players to act on it without waiting for instructions from a guild leader. What’s more, the information allows players to assume impromptu leadership roles as needed.
I like the idea of calling our BI client the “impromptu leader’s dashboard”!