They just don’t know how to “hold” the reservation. And that’s really the most important part of the reservation: the holding. Anybody can just take them… Jerry Seinfeld, The Alternate Side
When I came to Hertz in Boston on Monday evening there was no car waiting for me and the line queued all the way outside of the Hertz building. And so I went back to the airport and took a taxi. But again, I was not frustrated…
Roman Stanek's Push-Button Thinking 
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