Crash! Boom! Bang!

I did not expect to find my luggage when I arrived to Boston last night. But it was not my bag who had problems to get to the US. I was the one who was very late! The US immigrations computer system was down and there were several planes ahead of us waiting for the immigration clearance. I don’t know why the INS computers did not work but I am sure the reason is similar to the recent GrandCentral outage (the message below is from Craig Walker, founder of GrandCentral). Find GC and replace it with INS:

I wanted to write a quick note to all the GC users and apologize for the service interruption this morning. We had a power issue at our current colo facility and it knocked us off line for a few hours. Unfortunately I’ve been up in the mountains with the family this weekend and had no cell/internet coverage so couldn’t respond earlier. I did want to let you know that we were able to restore the service by noon today and are working extremely diligently to make sure this won’t occur in the future. We’ll do a better job keeping you informed in the future, not only about service related issues but also about upcoming features, soliciting your feedback, and generally making sure that you, the GC user, is well informed as to what’s going on with the service.